We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30-day risk-free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

LET’S TALK ABOUT SHIPPING

We’re so excited that you decided to place an order with TWIST Perfumes. Here’s what you need to know about shipping. 

• All orders of $40 or more will ship free! We’ll apply this discount automatically at checkout.
• We currently ship to any state or territory within the US and Canada only. If you are outside of these regions, we unfortunately cannot ship to you at this time. But please check back soon - we are actively working towards offering more shipping options!
• Once your order is placed, we will have it shipped out within 3-5 business days. We will send you a shipping confirmation and tracking information to the email you provided with the order.
• Each order will be shipped with a complimentary 2ml sample for you to use to evaluate if you like the product before opening the full-size fragrance. If you like the perfume, please keep the order! If you don’t, you can send it back free of charge as long as it hasn’t been opened. 
• By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
  Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

LET’S TALK ABOUT RETURNS

Sometimes things don’t work out - we totally get it. We’re happy to offer all customers free exchanges and returns on any unopened order with our 100% Love-It Guarantee.

If you’re ready to make a return and your merchandise is unopened, please reach out to us via our RETURNS PORTAL. If approved, we will send you a shipping label via email that can be printed and attached to your return package. Items must be shipped within 30 days of delivery date to be eligible for refund.

Returns will be processed and refunds will be issued within 1-2 weeks of receipt. We will refund the total cost of the returned item(s) to your payment method on file for the order. The shipping costs are not included in the refund if your order value was below $40.

If preferred, we also offer refunds via store credit. Please specify which method you’d prefer on our RETURNS Page. Please note that we can only process one return or exchange request, so if you need to return multiple items, they must be sent together in the same package using the same return label. Once you've completed a return or exchange, you cannot repeat the return/exchange process, and any exchanged item cannot be returned.

Please note, a picture of the item is needed to authorize a return, and this is a required step as part of the return request procedure. Unfortunately, In the event of a refund on a purchase that received a free gift or complimentary bottles, the gift and/or bottles must be returned as well and must be in good condition to qualify for a full refund.

You can only return the order once and get full refund, after the 2nd order, the shipping cost of the return will not be refunded.

Sale, clearance, and customized items:

we cannot accept returns on solid perfumes, opened and engraved perfume bottles at this time. We also do not offer refunds on sale or clearance items (items purchased using a promotion or discount code) - these are final sale.

If you have any further questions, concerns, or complaints about shipping, refunds or returns, please feel free to CONTACT US and we’ll be happy to assist.