Shipping
We’re so convinced you’ll absolutely love our products that we offer 30-day returns on unopened items. See “Let’s talk about returns” below for the details.
LET’S TALK ABOUT SHIPPING
We’re so excited that you decided to place an order with TWIST Perfumes. Here’s what you need to know about shipping.
- Free shipping is applied automatically at checkout: U.S. orders of $40 or more, Canada orders of $100 or more, and international orders of $200 or more.
- We ship to every U.S. state and territory, Canada, and most countries worldwide. Shipping options and rates for your address are shown at checkout. U.S. orders arrive in about 5–8 business days with Economy or 1–2 business days with Express (Next Day Delivery is also available); Canada and international delivery usually takes 6–18 business days, and DHL Express is available for faster international delivery. International customers are responsible for any customs duties, import taxes or local fees.
- Once your order is placed, we will have it shipped out within 1-3 business days. We will send you a shipping confirmation and tracking information to the email you provided with the order.
- Each order will be shipped with a complimentary 2ml sample for you to use to evaluate if you like the product before opening the full-size fragrance. If you like the perfume, please keep the order! If you don’t, you can send it back as long as it hasn’t been opened (a $3.99 handling fee is deducted from the refund).
SHIPPING ADDRESS RESPONSIBILITY
- Please make sure your shipping address is correct at checkout. We ship orders exactly as entered by the customer.
- If an incorrect address is entered and the order has already shipped
We cannot change the address once a package is in transit. Any carrier intercept or reroute fees are the customer’s responsibility. If the package is delivered to the wrong address we cannot refund or replace it unless it returns to us. - If the package is returned to Twist Perfumes
We will reship it to the correct address. A reshipment fee will apply. Free or promotional shipping applies only to the original shipment. - If you want an immediate replacement
A new order will need to be placed. If the original package is returned to us we will refund the product value only. - Address changes before shipment
If your order has not entered fulfillment we will gladly update the address. Please contact us as soon as possible after placing your order.
LET’S TALK ABOUT RETURNS
Sometimes things don’t work out - we totally get it. We’re happy to offer exchanges and returns on any unopened U.S. order within 30 days of delivery. A $3.99 handling fee is deducted from each refund. International orders, including orders shipped to Canada, cannot be returned.
If you’re ready to make a return and your merchandise is unopened, please reach out to us via our RETURNS PORTAL. If approved, we will send you a shipping label via email that can be printed and attached to your return package. Items must be shipped within 30 days of delivery date to be eligible for refund.
Returns will be processed and refunds will be issued within 1-2 weeks of receipt. We will refund the total cost of the returned item(s) to your payment method on file for the order. The shipping costs are not included in the refund if your order value was below $40.
If preferred, we also offer refunds via store credit. Please specify which method you’d prefer on our RETURNS Page. Please note that we can only process one return or exchange request, so if you need to return multiple items, they must be sent together in the same package using the same return label. Once you've completed a return or exchange, you cannot repeat the return/exchange process, and any exchanged item cannot be returned.
Please note, a picture of the item is needed to authorize a return, and this is a required step as part of the return request procedure. Unfortunately, In the event of a refund on a purchase that received a free gift or complimentary bottles, the gift and/or bottles must be returned as well and must be in good condition to qualify for a full refund.
You can only return the order once and get full refund, after the 2nd order, the shipping cost of the return will not be refunded.
Sale, clearance, and customized items:
we cannot accept returns on solid perfumes, opened and engraved perfume bottles at this time. We also do not offer refunds on sale or clearance items (items purchased using a promotion, automatic discount or discount code, including Buy 2 Get 2 Free and Buy 1 Get 1 Free) - these are final sale.
If you have any further questions, concerns, or complaints about shipping, refunds or returns, please feel free to CONTACT US and we’ll be happy to assist.