• Terms and Conditions

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TERMS & CONDITIONS

Latest Update Nov 23, 2022

Welcome to the TWIST website (the "Site").

This website is owned and operated by TWIST Perfumes. Throughout the site, the terms “we”, “us” and “our” refer to TWIST Perfumes. TWIST Perfumes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve ;
(a) transmissions over various networks
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation ;
(1) to maintain any comments in confidence;
(2) to pay compensation for any comments; or
(3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall TWIST Perfumes, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless TWIST Perfumes and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at help@twistperfumes.com.

TERMS OF USE

Updated: April 2023

Introduction

Welcome to TWIST Perfume (the “Website“). The Website is operated by Twist Perfumes (“us” or “we“). Please read these website Terms of Use carefully before using this website (“website”). These website Terms of Use (“Terms of Use” or “Terms”) govern your access to and use of the website. The Website is available for your use only on the condition that you agree to the Terms of Use set forth below. If you do not agree to all of the Terms of Use, do not access or use the Website. By accessing or using the Website, you (“you” or “your”) signify your agreement to be bound by these Terms of Use.

Modification/Privacy Policy

We reserve the right to modify or amend these Terms of Use from time to time without notice. Your continued use of the Website following the posting of changes to these Terms will mean you accept those changes. Additional terms and conditions may apply to the purchase of products. By using this Website, you agree to such terms and conditions, as well as these Terms of Use and our Privacy Policy (available here).

Limitation of Liability/Disclaimer of Warranties

Except as otherwise set forth on this Website, including without limitation the specific descriptions of products and services, this Website, the products offered on it and the transactions conducted through it are provided by us on an “as is” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, products, or services included on this Website. You expressly agree that your use of the Website or any part of it is at your sole risk. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy and system integration. This Website may include inaccuracies, mistakes, or typographical errors. We do not warrant that the content will be uninterrupted, error free, or free from viruses or other harmful components. 

 

To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect, incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.

 

Twist Perfumes is not responsible or liable for any loss or damages incurred as a result of any dealings with any third-party or co-branded website, or any other person with while you engage in any transaction.

Intellectual Property

The intellectual property in the products contained on the website, including methods, are owned or licensed by us and are protected by applicable law including United States and international intellectual property laws. 

 

Unless expressly provided otherwise, all content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, custom software is the sole and exclusive property of Twist Perfumes, our affiliates, or other relevant third parties. You acknowledge that such material is protected by United States and international law. We take our intellectual property rights seriously and search for infringing uses of our copyrighted material, such as copying, passing off as your own, or other infringing uses, whether personal or commercial. 

 

You agree not to reproduce, copy, distribute, store, or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Twist Perfumes. If you desire to use the information on this Website other than by viewing it for your personal use, we may offer licenses at our sole discretion for a fee. If you are found using the information other than as explicitly allowed by these Terms of Use, we will notify you, bill you accordingly, and may take further legal action against you.

 

Logos, slogans and catchphrases, design aspects of the site, icons, scripts, and service names appearing on the Website or elsewhere are trademarks of Twist Perfumes and protected by applicable law.

Affiliations and Links

Twist Perfumes makes no warranties and otherwise disclaims any affiliation with any other company unless expressly stated otherwise. We may display icons, links, and/or logos on the Website, but displaying such items shall not indicate, insinuate, or suggest we have any affiliation with such company, organization, or individual unless expressly stated otherwise.

 

We will post about or allow third parties to post about information and services provided by companies other than us from time to time. We do not warrant the offerings of these third parties or the safety of their sites. We do not assume any responsibility for their actions, or the outcome of using their products, services, and/or content. You are advised, and agree, to review the terms and privacy policy governing the information, services, and goods of third parties you may learn about on our Website.

 

When you visit the Website, you could be directed to other sites beyond our control including links to other websites. When you click on a link that directs you away from our Website, the site to which you are directed may not be controlled by us and different terms of use and privacy policies may apply which you should carefully read and evaluate. You acknowledge that we are not responsible for examining or evaluating, and that we do not warrant the offerings of any such third party or the content of their sites. We do not assume any responsibility or liability for the actions, products, or content of any third party or any third-party site. We reserve the right to disable links from or to third-party sites, although we are under no obligation to do so.

Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the homepage of the Website without our prior permission. To find out more, please contact us for Additional Assistance.

Availability of the Website

The Website is provided “as is” and on an “as available” basis. We use industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website will be free of defects and/or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.

 

We are not liable for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war, or legal restrictions and censorship.

Your Commitments

In return for our commitment to provide the products offered on the website, we require you to make the below commitments to us.

Who Can Use the Website. We want our products to be as open and inclusive as possible, but we also want it to be safe, secure, and in accordance with the law. So, we need you to commit to a few restrictions.

  • You agree to use this Website for personal and non-commercial use.
  • You must be at least 18 years old or between the ages of 13 years old and 18 years old. Persons under the age of 18 should use the Website only with the supervision of a Parent or Legal Guardian. Payment information must be provided by or with the permission of an Adult. 
  • You must not be prohibited from receiving any aspect of our products under applicable laws or engaging in payments related to products if you are on an applicable denied party listing.
  • We must not have previously turned you away/denied access to you for violation of law or any of our policies.
  • You acknowledge that Twist Perfumes, reserves the right to monitor any and all communications made to us or using our system and/or platform.
  • You acknowledge we may retain copies of any and all communications made to us or using our system and/or platform.

You may use the website and its products only in compliance with these Terms of Use and all applicable law, rules, and regulations. Access to the Site may not be legal by certain persons or in certain jurisdictions. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.  

Our products evolve. As such, the products may change from time to time, at our discretion. We may stop (permanently or temporarily) providing the products or any features within the products to you or to users generally. We reserve the right to refuse service, terminate accounts, terminate relationships, remove or edit content, or cancel orders in our sole discretion.

Additional User Restrictions. Website users agree not to engage in the conduct below:

  • You may not use our products or Website to do or share anything:
    • That breaches these Terms of Use.
    • That is unlawful, discriminatory, misleading, fraudulent, abusive, threatening, harassing, defamatory, ageist, sexist, or racist or that is intended to promote or incite violence.
    • Using obscene or vulgar language.
    • That infringes or breaches someone else’s rights, including their intellectual property rights.
  • You may not upload viruses or malicious code, or do anything that could disable, overburden, or impair the proper working or appearance of the website and/or our products and/or services.
  • You may not access or collect data from our website and/or products and/or services using automated means (without our express, prior permission) or attempt to access data that you do not have permission to access.
  • You may not engage in tactics to gain an unpermitted benefit from the Website, such as hiding logos or content to improve search rankings.
  • You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that accesses the Website in a manner that sends more request messages to our servers than a human can reasonably produce in the same period of time by using a conventional online web browser. 
  • You agree not to collect or harvest any personally identifiable information, including account names, from the Website nor to use the communication systems provided by the Website for any commercial solicitation purposes. 
  • You agree not to use any portion of the Website as a destination linked from any unsolicited bulk messages or unsolicited commercial messages.
  • You may not knowingly or negligently use this website or its products in a way that abuses or disrupts our networks or any other service emotive.energy provides.
  • The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws.
  • You shall not impersonate other people, particularly employees and/or representatives of Twist Perfumes or our affiliates.
  • You may not use our system for unauthorized mass communication such as “spam” or “junk mail.”
  • You may not resell or make other commercial use of any of the content on this site, such as by downloading, copying, duplicating, reproducing, or otherwise removing information from the Website for your or a third party’s commercial benefit, whether manually or by electronic means.

User Accounts

To get the most of your experience on the Website, you are required and/or encouraged to create an account containing personal details and payment information that may vary based upon your individual use of the Website although we may not require payment information until you wish to make a purchase. 

 

By creating an account and continuing to use this Website and the services and/or products it provides, you warrant that all information you submit is accurate and truthful, you are authorized and/or have permission to submit payment information where permission may be required, and you will keep such information accurate and up-to-date.

 

We recommend you do not share your account details and/or login credentials with anyone. We accept no liability for any loss or damage incurred as a result of your account details having been shared by you. If you use a shared computer or device, we recommend you do not save your account details in your preferred internet browser.

 

If you have reason to believe your account details have been obtained by another individual without consent, contact us immediately to suspend your account and cancel any unauthorized orders and/or purchases or payments that may be pending. Please be aware that orders or payments may only be canceled until provision of services has commenced. In the event an unauthorized provision commences prior to your notifying us of the unauthorized nature of the order or payment then you may be charged for the period from the commencement of the provision of services or the purchase of products until the date you notified us.

 

We can refuse to provide or stop providing all or part of the products or services the website offers (including terminating, suspending, or disabling your account) immediately to protect our community or services, or if you create risk or legal exposure for us, violate these Terms of Use or our policies, if you repeatedly infringe on other people’s intellectual property rights, or where we are permitted or required to do so by law. If you believe your account has been terminated, disabled, or suspended in error, or you want to disable or permanently delete your account, please request Additional Assistance.

Services and Orders

Our acceptance of an order will be indicated by us by sending you an order confirmation email. We aim to fulfill your order within 2-3 working days or within a reasonable period following confirmation of your order.

 

If we, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days. Payment for services/orders may be taken via your chosen payment method immediately.

 

We shall use all our reasonable efforts to provide the services/products we provide with reasonable skill and care, commensurate with best trade practice.

 

Additional terms and conditions may apply to the services and/or products you purchase and you will be asked to read and confirm your acceptance of any such terms and conditions when completing your order(s).

Jurisdiction and Dispute Resolution

These Terms of Use shall be construed in accordance with the laws of the State of California, United States, without regard to any conflict of law provisions and as if these Terms of Use were a contract wholly entered into and wholly performed within the State of California. 

 

Any dispute relating in any way to your visit to our website or to products and/or services you purchase through our website shall be submitted to confidential, binding arbitration pursuant to the American Arbitration Association rules then in effect in Los Angeles County, California United States of America, and you consent to exclusive jurisdiction and venue in such courts.

 

The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms of Use shall be joined to an arbitration or litigation involving any other party subject to these Terms of Use.

Electronic Communications

Visiting the website and/or contacting us through the website or by email constitutes electronic communication. You consent to receive communications from us electronically. You agree and consent that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Severability

The waiver of any provision of these Terms of Use shall not be considered a waiver of any other provision or of our right to require strict observance of each of the terms herein. If any provision of these Terms of Use is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect.

 

Additional Assistance

 

If you have any questions or concerns about these Terms of Use, please contact us at info@twistperfumes.com or write us at:

d/b/a TWIST Perfumes
1651 Tarleton Streets
Los Angeles, California 90021

PRIVACY POLICY

Updated: April 2023

TWIST Perfumes provides the products and/or services detailed on the Website. This privacy notice explains how we collect, share, and protect personal and business information. We want to make it easy for you to understand what information we collect from you, what we do with it, and how you can request access to this information. If you have questions about this policy, please contact us for Additional Assistance.

When you visit our Website, you agree to this Privacy Policy, the collection of information identified in this policy, and you always have the ability to opt out.

Service Use

We log usage data when you visit or otherwise use our Services and/or Products. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.

 

Anonymized Information: We reserve the right to use and disclose anonymized information, aggregated information, or publicly available information that has not been combined with nonpublic Personal Information for any lawful purposes including without limitation for our internal use, research, and development.

Data Use and Retention

We may use your personal data as needed to provide you Services and/or Products. This includes data you have provided to us and data generated from your use of our Services and/or Products.

 

When you contact us through the website, or by corresponding with us by phone, e-mail, or otherwise, we may collect personal information including, but not limited to, name, address, email address, birth date, job title and profession, telephone number, credit card and account information may be collected when you purchase products and/or services, medical and health data, self-assessment data and results, your gender, your sexual orientation, professional data and education information, demographic information such as post code, preferences, and interests, IP address, web browser type and version, operating system, a list of URLs starting with a referring site, your activity on this Website, the site you exit to, cookie information, and personal information about your goals and aspirations for our products and/or services, or inferences derived from such information. We will retain your data for as long as you use the services and products available, as long as you have an active account on the platform, or at least one year.

 

We will use the information collected to provide you with the products and/or services you request from us, to carry out our obligations arising from any contracts entered into between you and us, to contact you in the future to provide you with information about other products and/or services we offer, to notify you about changes to our services, for training purposes, quality assurance, and to record details about the products and services you order from us, and to perform data analyses, among other things. Additionally, we may use your data for internal record keeping, improvement of our products and/or services, transmission by email of promotional materials that may be of interest to you, contact for market research purposes which may be done using email, telephone, fax, or mail. Further, we will use the information collected to administer the website and for internal operations to improve your website experience. We do not sell or share our email list for use by third parties.

 

We collect information so that we can make our products and services better tailored to the people who visit our site and do business with us. We may collect this information to (i) deliver products and services you have purchased from us, (ii) to notify you about our product or service offerings that you may be interested in, so long as you have given us consent to do so, and (iii) to keep track of visitor information to our site and/or or create retargeted and “lookalike” audiences for advertising purposes.

 

We may collect information from you directly and indirectly through third-party services, as follows:

When you contact us
  • With questions or comments in the contact form.
  • When you comment on a post directly on the website.
  • To request more information, schedule a telephone call, or sign up for a newsletter.
  • To place an order for products or services. 
  • To receive your product or services.

When we contact you
  • To provide the goods and services you requested. 
  • To request occasional feedback.
  • To provide news, updates, and offers through the newsletter, usually by email.

When we contact others
  • We may see certain personal information from third party apps and services that allow us to complete your order.
  • We may see certain personal information from third party installations that allow us to remarket our services and products to you on other websites. 
  • We may see certain personal information from third party apps and services that allow us to monitor website traffic, email conversion, and other analytics data. 
  • We may see your personal information when we work with third party processors, like our email provider and web host. For EU residents, please note that this means we may transmit your data across international borders.

General Data Collection

We may also collect the following data in the general course and scope of your use of the Website:

  • Personal data including, for example, your name, e-mail address, password, and in certain instances, telephone number, data about your usage of the Products and/or Services, data you provide in connection with your usage of the Products and/or Services, and data collected by tracking technologies as that may identify you as an individual or allow online contact with you as an individual.
  • We generally do not collect or process credit or debit card (“Payment Card”) data. Apple and Google collect Payment Card data with respect to in-app purchases made through the Apps, and our third-party payment processor collects Payment Card data with respect to purchases made through the Website. Such payment processors generally provide us with some limited data related to you, such as a unique, anonymous token that enables you to make additional purchases using the data they’ve stored, and your card’s type, expiration date, billing address, and the last four digits of your card number.
  • Device information such as operating system version, device type, and system performance data.

How We May Use Your Data

We may use the data we retain in the following ways:

  • To provide you with the Products and/or Services.
  • To answer your questions or requests for information or handle your complaints.
  • To ensure that content provided by the Products and/or Services is presented in the most effective manner for you and for your computer or other device
  • To provide you with promotional communications, such as email, to the extent that you have provided consent and/or consistent with notice and any opt-out rights to receive such communications under applicable law.
  • To carry out our obligations arising from any agreements entered into between you and us.
  • To notify you about updates or changes to Product and/or Services features and content.
  • To understand your broad, non-specific geographic location to help us identify groups of users by general geographic market (such as zip code, state or country).
  • To account for applicable sales taxes based on zip codes provided to our payment processors for purchases made through the Website.
  • To serve our advertisements to you through third party platforms, such as Facebook or Google, on other sites and apps or across your devices, to the extent that you have provided consent and/or consistent with notice and any opt-out rights for such uses under applicable law.
  • To provide you with the SMS Service to the extent that you have provided consent for such practices under applicable law. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • To manage your payments and orders.
  • If you are an existing customer, we will only contact you by electronic means (e-mail or in-Product communication) with information about products and services similar to those which were the subject of a previous sale to you, except if you do not consent to, or opt-out to such communications.

Security

We take your data security seriously. We employ security safeguards designed to protect your data. We regularly monitor our systems for possible attacks. We store personal information with third parties that use industry standard practices for data security. We do not warrant the security of any information you send to us, and make no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our safeguards.

 

All data you provide to us through the Website is stored on our secure servers. Any payment transactions will be encrypted using SSL technology; all payment data is stored with our payment processor and is never stored on our servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Products and/or Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and suggest that you change your password with frequency.

 

Unfortunately, the transmission of data via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.

Cookies and other Tracking Technologies

We may use cookies and similar technologies to recognize you and/or your device(s) on our website. You can control cookies through your browser settings and other tools.

 

Cookies are small text files placed on your computer to collect information about the pages you view and your activities on the site. They enable the site to recognize you by, for example, remembering your username, offering a shopping cart, or keeping track of your preferences if you visit the Website again. The cookie transmits this information back to the Website's computer (or server) which generally is the only computer that can read it.

 

You may opt out of some or all data collection. However, if you choose to opt out of some or all of our data collection, you may not be able to access all features of this Website or our services.

 

We and our analytics partners use technologies such as cookies, beacons, tags, and scripts to enable a service to recognize your device so you don't have to provide the same data several times during one task, to recognize that you may have already given a username and password so you don't need to do it for every web page requested, and to measure how people are using the Products and/or Services

 

We use local storage, such as HTML5, to store content data and preferences. Third parties with whom we partner to provide certain features on the Products also use HTML5 to collect and store data. Various browsers may offer their own management tools for removing HTML5.

Your Rights to Your Information

You own your personal information and have rights to it. For example, you have the rights to: 

  • Withdraw your consent for us to market our products and services to you and otherwise use the personal information you have provided to us. Simply click “unsubscribe” in the footer of our emails, or contact us for Additional Assistance. 
  • Request a copy of the information we have about you. 
  • Be forgotten (that is, have your data deleted and/or ask us to stop using your information for any purpose); 
  • Correct inaccurate information we have about you (and that means we will notify other service providers we use, and who hold your personal information for us, of those changes as well);
  • Object to direct marketing and profiling (for example, we will remove you from our email list and from any list we have uploaded for the purposes of creating custom or retargeted audiences). We also encourage you to disable data collection services on your browser; 
  • Make complaints about the use of your data to regulatory authorities.

Users in the European Union, Switzerland, and the United Kingdom

For international users, a European Union law called the General Data Protection Regulation (“GDPR”) gives certain rights to applicable individuals in relation to their personal data. Accordingly, we have implemented transparency and access controls to help such users, including residents of the EU, Switzerland, and the United Kingdom exercise those rights. As required under applicable law, the rights afforded to you are: A right of access: you have the right to obtain (i) confirmation as to whether personal data concerning you are processed or not and, if processed, to obtain (ii) access to such data and a copy thereof. We provide an easy-to-view snapshot of such data via the “My Data” tab in the Products.

 

A right to rectification: you have the right to obtain the rectification of any inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement. A right to erasure: in some cases, you have the right to obtain the erasure of personal data concerning you. Upon request, we will permanently and irrevocably anonymize your data such that it can never be reconstructed to identify you as an individual. However, this is not an absolute right and Headspace may have legal or legitimate grounds for keeping such data. A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.

 

A right to data portability: you have the right to receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from us. This right only applies when the processing of your personal data is based on your consent or on a contract and such processing is carried out by automated means. A right to object to processing: you have the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you when such processing is based on the legitimate interest of Twist Perfumes. We may, however, invoke compelling legitimate grounds for continued processing. When your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of such data. You may, in particular, exercise that right by clicking on the “unsubscribe” link provided at the bottom of any messages received, or by managing your privacy preferences by logging in to your TWIST account and following the instructions. A right to lodge a complaint with the competent supervisory authority: you have the right to contact the supervisory authority to complain about our personal data protection practices.

 

A right to give instructions concerning the use of your data after your death: as required by applicable law, you may have the right to give us instructions concerning the use of your personal data after your death. To exercise one or more of these rights, you can contact us for Additional Assistance. You may access your personal data to modify or update at any time via an online account, or by contacting us. We will respond to your request in a reasonable timeframe in accordance with applicable law.

Third Party Websites and Services

We may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling and/or processing, delivery of purchased products, search engine facilities, advertising and marketing. Any data used by such third parties will only be used to the extent required to perform the services we request and any use for other purposes is strictly prohibited by us.

Newsletters and Other Electronic Communications

If you sign up to receive promotional materials from us via email and/or push notifications we will use the data you give us to provide the communications you have requested. If you inform us that you wish to cancel email promotional materials by selecting “unsubscribe” at the bottom of such communication or by Contacting Us, we will remove you from our mailing list. If you no longer wish to receive push notifications, you may turn them off at the device level. If you provide your phone number to us directly or through a third-party for the specific purpose of receiving an SMS message with a link to our Apps, you will receive such SMS message (the “SMS Service”). Standard text message rates will apply. We will endeavor to comply with these requests as soon as reasonably practicable. Please be advised that you may not be able to opt-out of receiving certain service or transactional email messages from us that are required to provide you with our Products and/or Services.

Sharing of Your Data

We may also disclose your personal data to third parties as follows:

  • In some circumstances, based on your specific requests, we may need to disclose your personal data to a third party so that it can provide a service you have requested from such party, or fulfill a request for data from such party. An example of this is the SMS Service.
  • In some circumstances, we may disclose the personal data that you have provided to Twist Perfumes, to a third party that offers and/or provides goods or services complementary to our own for the purpose of enhancing our users’ experiences by offering you integrated or complementary functionality, complementary services or bundled pricing options.
  • In some limited circumstances, our email service provider may receive certain information you share in-app to provide you with personalized email communications.
  • If our service providers (like hosting, IT maintenance, market analytics, and payment service providers) require this data to provide services to us. We require each of our service providers to agree to maintain the confidentiality and security of your personal data.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Twist Perfumes, or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation such as to comply with a subpoena, bankruptcy proceedings, similar legal process, or in order to enforce or apply our agreements with you; or to protect the rights, property, or safety of Headspace, our customers, or others. This includes exchanging data with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • With third parties, such as Facebook, in order to serve Twist Perfumes, advertisements on such third party platforms, to the extent that you have consented to or have been provided with notice of, and an opportunity to opt-out of, such practices under applicable law.

Data Sharing Abroad

The subsidiaries, service providers or other third parties listed above to whom we may disclose your personal data may be domiciled abroad, and in particular outside the European Union, Switzerland, and the United Kingdom.

 

In such cases, we will require them to take, in accordance with applicable legislation, contractual, organizational and technical measures designed to ensure an adequate level of protection of your personal data, such as the use of Standard Contractual Clauses approved by the European Commission.

 

We remain committed under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield (https://www.privacyshield.gov/) and are committed to the important privacy principles set forth in Privacy Shield. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov/list However, in light of the Schrems II decision by the European Court of Justice on July 16, 2020, we are no longer relying exclusively on EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield is working to implement other transfer mechanisms such as Standard Contractual Clauses to address any transfers of personal data to the U.S., consistent with applicable law. For personal data collected from individuals located in the European Union, Switzerland and the United Kingdom, you have the ability to opt-out of whether such personal data is disclosed to a third-party (apart from service providers) or is to be used for a purpose that is materially different for the purpose for which it was originally collected or subsequently authorized. You can contact us at the address below in order to make such choices.

 

General disputes arising from your use of our Websites, Apps, Products, and other services can be found in our Terms of Use. However, if you have any questions or concerns regarding our information collection, use, and sharing practices as described in this Privacy Policy or in this Section 21 regarding Privacy Shield, you may reach us using the contact information at the end of this Policy and we will investigate the matter and resolve any issues, if we can. In the event that we are unable to resolve any such questions or concerns, you may be able to invoke binding arbitration, under certain conditions and as permitted by Privacy Shield, by contacting our U.S.-based third party dispute resolution provider (free of charge) at http://go.adr.org/privacyshield.html. We may be subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (“FTC”).

 

Twist Perfumes, is mindful of its responsibility and potential liability for onward transfers of personal data to third parties where we deem such transfers necessary and those transfers are subject to Privacy Shield.

Change of Business Ownership and Control

We may, from time to time, expand or reduce our business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by you will, where it is relevant to any division so transferred, be transferred along with that division for continued use. In such an event, you will be contacted and notified of the transfer and changes to which you have the right to object and/or request that your data be deleted from the system and/or platform entirely.

Lawful Bases for Processing

We will only collect, share, and/or process personal data about you where we have lawful bases. Lawful bases include consent, contract, and legitimate interests.

 

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.

 

We make commercially reasonable efforts to work with data controllers (like our email provider) who guarantee compliance with privacy laws like the European Union’s General Data Protection Regulation.

Occasionally we will revise this policy and will use your contact information to notify you of these changes if they reduce your privacy rights in any way.

For California Residents

This California Consumer Privacy Act (“CCPA”) Addendum for California residents supplements the information contained in the above Privacy Policy and applies solely to all visitors, users and others who reside in the State of California. We adopt this CCPA Addendum to comply with the CCPA, and any terms defined in the CCPA have the same meaning when used in this Addendum.

Additional Assistance

If you have any questions or concerns about this Privacy Policy, please contact us at info@twistperfumes.com or write us at:

d/b/a TWIST Perfumes
1651 Tarleton Streets
Los Angeles, California 90021

FAQS

Q: What is TWIST Perfume?

A: Bonjour! TWIST Perfume is an international perfume house imagined with the idea that luxury fragrance should be accessible to all. Learn more about us in OUR STORY.

Q: What does ‘TWIST’ mean in the perfume world?

A: Great question – in the world of luxury perfumes, ‘twisting’ a perfume refers to when two or more existing fragrances are blended together to formulate an entirely new creation.

Q: Why are your products so affordable?

A: We believe that luxury fragrance should be accessible to everyone. By cutting out the middleman, avoiding expensive celebrity endorsements and buying ingredients direct from the source, we can craft luxury fragrances at a much lower price point without compromising quality that can be said to be dupes of your favorite luxury fragrances.

Q: Are your products as good as luxury name brands?

We do not compromise on quality when it comes to our products. Each of our fragrances is carefully crafted by world class perfumers using the finest ingredients from around the world. They also undergo intensive evaluation by leading experts to ensure that the quality is up to our high standards.

Q: Where do your ingredients come from?

A: We source our ingredients from around the world, using the most premium, high-quality options available such as lavender from France, fresh oranges from Florida and sensual vanilla from Madagascar.

Q: Are your products clean and paraben-free?

A: Yes, all of our products are completely clean and paraben-free, produced with clean ingredients and a focus on naturality.

Q: Do you test on animals?

A: No, we are both cruelty-free and vegan and do not test on animals.

Q: Are your fragrances IFRA compliant?

A: Yes, all of our fragrances are fully IFRA compliant.

Q: Are your fragrances long lasting?

A: Yes, all of our luxury fragrances are crafted with long-lasting formulas. 

Q: Do you offer custom fragrance options?

A: Yes, we offer the option to create your own CUSTOM FRAGRANCE. You can create your own fragrance from scratch or craft your own twists as dupes based on some of your favorite existing perfumes.

Q: What should I do if I’m not sure what fragrance to buy?

A: If you’re feeling a little stuck or unsure of what to purchase, we’re here to help. Take our interactive FRAGRANCE QUIZ and we’ll help determine your ideal perfume or the perfect luxury perfume to purchase for someone else.

Q: Do you ship to where I live?

A: To check if we ship to your home country, please visit our SHIPPING & RETURNS page or contact us for further assistance.

Q: What is your return policy?

A: We’re always sad to hear that a fragrance hasn’t worked out for you. Unused products that have not been customized or engraved can be returned or exchanged for free. A return shipping label will be provided for you to print and attach for your ease. Please refer to our SHIPPING & RETURNS page or contact us for further assistance.

Q: Why were two samples included with my perfume purchase?

A: We always include two samples with each full-size perfume purchase: one sample of the perfume you selected and one sample of another that we think you’d enjoy based on your selection. We include the samples so that you can test out your fragrance before you open and use the full size to determine if it suits you. Once opened, the full size fragrances cannot be returned.

Q:  What is the sample included with my perfume purchase?

A: Each order comes with a free 2ml sample so you can explore different scents for future purchases 🕵️‍♀️💖Because life is too short for just one scent!

FURTHER HELP MODULE

Still in need of assistance? We’re happy to help. Please CONTACT US and we’ll get right back to you

DISCLAIMER

Disclaimer: please note that the products available for sale on this website along with their labeling are a mere guide and in no circumstance should be mistaken for the actual high street brand or original designer brand mentioned in the descriptions of the products available for sale on this site. we offer alternative fragrances and do not under any circumstances try to clone any of these brands. name trademarks and copyrights are properties of their respective manufacturers and/or designers. these versions are not to be confused with the originals and twist perfumes has no affiliation with the manufacturers/designers of the original designer brands.

MAIN SHIPPING MODULE

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30-day risk-free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

LET’S TALK ABOUT SHIPPING

We’re so excited that you decided to place an order with TWIST Perfumes. Here’s what you need to know about shipping.

 

All orders of $40 or more will ship free! We’ll apply this discount automatically at checkout.

 

We currently ship to any state or territory within the US and Canada only. If you are outside of these regions, we unfortunately cannot ship to you at this time. But please check back soon - we are actively working towards offering more shipping options!

 

Once your order is placed, we will have it shipped out within 3-5 business days. We will send you a shipping confirmation and tracking information to the email you provided with the order.

 

Each order will be shipped with a complimentary 2ml sample for you to use to evaluate if you like the product before opening the full-size fragrance. If you like the perfume, please keep the order! If you don’t, you can send it back free of charge as long as it hasn’t been opened.

MAIN RETURNS MODULE

LET’S TALK ABOUT RETURNS

Sometimes things don’t work out - we totally get it. We’re happy to offer all customers free exchanges and returns on any unopened order with our 100% Love-It Guarantee.

 

If you’re ready to make a return and your merchandise is unopened, please reach out to us via our RETURNS PORTAL. If approved, we will send you a shipping label via email that can be printed and attached to your return package. Items must be shipped within 30 days of delivery date to be eligible for refund.

 

Returns will be processed and refunds will be issued within 1-2 weeks of receipt. We will refund the total cost of the returned item(s) to your payment method on file for the order. The shipping costs are not included in the refund if your order value was below $40.

 

If preferred, we also offer refunds via store credit. Please specify which method you’d prefer in our RETURNS PORTAL. Please note that we can only process one return or exchange request, so if you need to return multiple items, they must be sent together in the same package using the same return label. Once you've completed a return or exchange, you cannot repeat the return/exchange process, and any exchanged item cannot be returned.

 

Please note, a picture of the item is needed to authorize a return, and this is a required step as part of the return request procedure. Unfortunately, In the event of a refund on a purchase that received a free gift or complimentary bottles, the gift and/or bottles must be returned as well and must be in good condition to qualify for a full refund.

 

You can only return the order once and get full refund, after the 2nd order, the shipping cost of the return will not be refunded.

Sale, clearance, and customized items:

we cannot accept returns on solid perfumes, opened and engraved perfume bottles at this time. We also do not offer refunds on sale or clearance items (items purchased using a promotion or discount code) - these are final sale.

 

If you have any further questions, concerns, or complaints about shipping, refunds or returns, please feel free to CONTACT US and we’ll be happy to assist.
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