FAQs
What is TWIST Perfume?
Bonjour! TWIST Perfume is an international perfume house imagined with the idea that luxury fragrance should be accessible to all. Learn more about us in OUR STORY.
What does ‘TWIST’ mean in the perfume world?
Great question – in the world of luxury perfumes, ‘twisting’ a perfume refers to when two or more existing fragrances are blended together to formulate an entirely new creation.
Why are your products so affordable?
We believe that luxury fragrance should be accessible to everyone. By cutting out the middleman, avoiding expensive celebrity endorsements and buying ingredients direct from the source, we can craft luxury fragrances at a much lower price point without compromising quality that can be said to be dupes of your favorite luxury fragrances.
Are your products as good as luxury name brands?
We do not compromise on quality when it comes to our products. Each of our fragrances is carefully crafted by world class perfumers using the finest ingredients from around the world. They also undergo intensive evaluation by leading experts to ensure that the quality is up to our high standards.
Where do your ingredients come from?
We source our ingredients from around the world, using the most premium, high-quality options available such as lavender from France, fresh oranges from Florida and sensual vanilla from Madagascar.
Are your products clean and paraben-free?
Yes, all of our products are completely clean and paraben-free, produced with clean ingredients and a focus on naturality.
Do you test on animals?
No, we are both cruelty-free and vegan and do not test on animals.
Are your fragrances IFRA compliant?
Yes, all of our fragrances are fully IFRA compliant.
Are your fragrances long lasting?
Yes, all of our luxury fragrances are crafted with long-lasting formulas.
What should I do if I’m not sure what fragrance to buy?
If you’re feeling a little stuck or unsure of what to purchase, we’re here to help. Take our interactive FRAGRANCE QUIZ and we’ll help determine your ideal perfume or the perfect luxury perfume to purchase for someone else.
Do you ship to where I live?
To check if we ship to your home country, please visit our SHIPPING & RETURNS page or contact us for further assistance.
What is your return policy?
We’re always sad to hear that a fragrance hasn’t worked out for you. Unused products that have not been customized or engraved can be returned or exchanged for free.
A return shipping label will be provided for you to print and attach for your ease. Please refer to our SHIPPING & RETURNS page or contact us for further assistance.
What is the sample included with my perfume purchase?
Each order comes with a free 2ml sample so you can explore different scents for future purchases 🕵️♀️💖
Because life is too short for just one scent!
Is it normal for my perfume to be this color?
Yes! The color of your perfume is a natural result of the raw materials used in the formula. For example, perfumes that contain vanilla often develop a brownish hue over time. This is completely normal and does not affect the scent or performance of the fragrance.
We also do not use dyes or artificial coloring to mask these natural variations, ensuring that each perfume remains as clean and authentic as possible.
Why does the color of my perfume vary from batch to batch?
This is completely normal and happens due to the high concentration of natural raw materials in certain perfumes. Natural ingredients can vary slightly in color from one harvest to another, depending on factors like climate and growing conditions.
These variations do not impact the fragrance profile or longevity of the perfume.
Other inquiries? Let's chat.
Still in need of assistance? We’re happy to help. Please CONTACT US and we’ll get right back to you